In 2003, the Warrior Soccer Club of Dayton, Ohio, donated uniforms, soccer boots and balls to Emthonjeni, a foundation that operates school and youth programs in Soweto and Sweetwaters, communities south of Johannesburg. More than 200 uniforms were donated.
In light of the renewed soccer focus on South Africa, I thought it would be a really cool idea to share these photos.
The story appeared originally in the Dayton Daily News
Every coach has always looked to save money on tournament fees, but with the economy where it is, there seems to be more pressure to go after the mulit-team discounts. The logic coaches use is that it is more cost-effective for you to take in multiple teams as your marketing costs are lower, your management time is less, etc. But that is a myth.
Here is why it is a bad investment for soccer tournaments.
Lower marketing costs
You have a quality soccer tournament event and the club knows it. That is primarily why they want to bring all their teams to your event, especially at the beginning and end of a season. Having all the teams together in one place bonds the players, the parents and makes for a stronger club. You have already made that investment and lowering your fees will not allow you to recoup that investment. Isn’t that why you invested marketing dollars, to attract multiple teams from the same club?
Lower management costs
The myth here is that it will take less effort to manage multiple teams from the same club because your management costs are lower. But, the opposite is actually true. A coach may have coaching responsibility for multiple teams, making scheduling more difficult as you work around coaching conflicts. Parents may have players on different teams who may also have a expectation that since their club is bringing you more business, they should be able to get preferential scheduling treatment as well. They may not ask for it, but they sure as heck will tell everyone on the touchline how they have to “choose” between kids because the tournament doesn’t care.
In addition, you still have the same number of team reps to deal with and most likely, the payments will come in slower because the teams have perceived “leverage.”
A team drops out
If one team drops out and you have already given the discount based on the number of teams they sent, but are no longer sending, do you then go back and ask for the full amount for each team? Not likely.
Hotel rooms
If the club is sending the teams to your soccer tournament as a bonding experience, most likely they will want hotel rooms close together. If you are not prepared to accommodate that or your hotel market can’t sustain that, you will be only offering the discounted teams an opportunity to gripe and complain all weekend long.
More discounts
The multiple team discount does not end with the team fees. It moves into comp rooms for coaches, comp apparel for coaches, special accommodations on the field and anything else the coach can think to ask for. After all, you gave in on the application fee discount.
Our advice: Discounts are almost always a bad idea. It leads to “privilege thinking,” additional management costs and little brand loyalty. It is always better to sink the investment money that you would have given away in discounts into building a better soccer tournament experience that teams and clubs would pay you EXTRA to participate in. (Of course, you would not accept bribes to consider an application, but it would be a nice touch.)
Servicing guest teams at a soccer tournament isn’t the same as packing multiple items shipped to the same address. The management cost does not decrease with each team; it increases. And, having a “bundle” of teams that are comprised of human beings all with separate expectations of the experience complicates that even more.
The coach may ask for a discount, but what s/he really wants is value, which includes respect. Focus on building value for your soccer tournament event and you will be able to charge more than what you ever thought you could. Recession or not.
What do bowling, soccer tournaments and the economy have in common? A lot, according to the Wall Street Journal. When the economy is down, people pick up a bowling ball and you have a lot of people coming into town for your soccer tournament.
This is a great opportunity for soccer tournaments to partner up with a local bowling center. You have kids and parents coming into town and looking for entertainment in the evenings and between games. Bowling centers are everywhere and a great way for the teams to keep “warmed up” between games.
When partnered with your TourneyCentral advertising DEALS, a listing of bowling centers in your local area as well as a deal to host a soccer team night or dedicated lanes is a win for the center, the community, your tournament and your guest teams. And, you may even be able to talk the bowling center manager into running our Real-Time Scores on one of their televisions to keep the teams in the loop.
Our advice: Call your local bowling centers and get some deals going. Fill their lanes, become a great community partner. Introduce a new sport to lots of kids and reintroduce it to their parents. Whether they bowl a perfect game or gutter balls, the social aspect of bowling makes it fun for just about everyone.
You can find bowling centers in your local area at the AMF Web site and at this great search engine Bowling2U.com.
Allison Stier with the Jaguar Invitational is interviewed by Larry Miller with Back of the Net.
Click here to listen to the podcast or access through iTunes.
WHEN: May 8-10, 2009
WHERE: Novi, Michigan
FEES: 6v6 and 8v8 $550 11v11 $625
APPLICATION DEADLINE: Friday, Mar 13, 2009
Click the postcard to view front and back in full size
A postcard for the Hershey Tournament and the Penn State 8v8 arrived earlier this week. It got my attention, not only because the two events are TourneyCentral.com tournaments, but because it was well designed and executed. Here’s why.
I knew what it was about quickly
I didn’t have to open a letter or fight with that low-grade postage wafer that tears most of the information off the top of the flyer folded in thirds. “2 great tournaments.” The logos were right there on top, leading the description.
5Ws
Who, What, When, Where, Why and How were listed in bullets points and were easy to read. No disclaimers were mixed in to “CYA” the tournament. Just the facts and where to go to get more.
Contact information front and center
The web address was right there as was the email AND PHONE NUMBER. Chances are most folks will go to the web site first, but there are a few coaches left who still feel more comfortable picking up the phone and getting a feel for how real the event is.
It is print
I’m an advocate for the Internet, but nothing replaces 4-color print — even if only a postcard — to let your guest teams know that you believe in your event enough to design a postcard, print it out and pay for postage to mail it to them. Print says “I am real.”
Good use of white space
The designer did not stuff every square inch of postcard space with crap. Get the basics out, push your audience to the web site where they can read more if they need to. Just the facts and lots of breathing room.
What I would have liked to see
– A human face, a soccer player or coach. A family that has been helped by the charity.
– The web address bigger for each event
– Rule of thirds and some offset. The tournament panels being side-by-side instead of flanking the middle content.
– A little more contrast between the actual soccer tournament events and the Kicks4Kids organization.
– More WIIFM (What’s in it for me) to the coach and less about the hosting organization.
– A TourneyCentral logo, showing that they are hosted by the best (but that is really selfish on my part.)
Please feel free to leave a comment if you disagree with my list.
Print and direct mail is not dead. Neither is the US Postal Service. A great soccer tournament will use a mix of email marketing, print and word-of-mouth to get the message out about their tournament.
Just in case you were following along with us, checking off the dates until the big NSCAA soccer conference in St. Louis, here is our booth status. Almost ready!
Our TourneyCentral.com NSCAA booth. A little more nip and tuck, but we're almost there.
Meet us in St. Louis for the NSCAA.
We’re in booth 1735 and we won’t even try to sell you anything, so you can stay and chat as long as you want. Really. And, if you want to make a podcast promoting your soccer tournament, Back of the Net will help you with that. You don’t even need to be a TourneyCentral tournament.
A message that came over a few minutes ago for one of our spring tournaments went like this:
Are you going to updating this site soon so we have specifics for our families. Our U10 Girls National team would like to register for this tournament but need more information.
If you have not already started working on your 2009 soccer tournament web site, you are already late and probably losing teams. The spring season has already begun and NOW is the time to lock down your dates, marketing and get with marketing to your guest teams.
This recession will affect soccer tournament applications. Don’t put yourself at a disadvantage by not being ready.
Do it today.
Meet us in St. Louis for the NSCAA.
We’re in booth 1735 and we won’t even try to sell you anything, so you can stay and chat as long as you want. Really. And, if you want to make a podcast promoting your soccer tournament, Back of the Net will help you with that. You don’t even need to be a TourneyCentral tournament.
I was going through some old documents during a New Year cleaning and discovered this analysis given to a tournament several years ago. It is all still very relevant; perhaps even more so given the larger soccer tournament audience on the Internet.
I hope it provides some insight, especially the opportunities sections.
1. It is important to note that most searches are done by TEAM MANAGERS or COACHES who are acting on behalf of their entire team. The average player represents 2.4 visitors to a tournament. The average number of players per team is 16 with tournaments who host teams over U14 (14 for teams who stop at U14)
When calculating the impact of the searches, you should use the number of searches done, in this case, at the peak of 51, as being (51×16)x2.4 or 1,958 individual users. There will be some statistical variance on this as there are some teams who pass along the web site information prior to the event to parents and these parents are individual searches, but even at 80% of the searches being done by team managers and coaches, the number is still significant. (1,566) The question here is: Would a local restaurant be happy with and additional 1,500 visitors on a weekend, some with return visits? Average lunch at 5.00×1566=$7,830.
2. The searches that are the most significant and immediate are: (in order: Coupons, Hotels, Restaurants.) The searches are more or less significant depending on the point in the tournament cycle.
Pre acceptance: Hotel searches are seen at about 6 weeks out, when applications start picking up. This is most likely due to a task-orientation form the coach or team manager. However, the traffic, while it peaks, is mostly spread over a period of 2 weeks. We see another traffic lift when the acceptance is sent out, but significant traffic is seen when the schedule is posted.
We have no independent data to support this activity. However, we believe, through anecdotal data, that team managers are “in the zone” after the schedule is posted and they are looking for confirmation data, maybe switching to a hotel that is closer to their games or searching for directions as they put together their travel packs for the parents. Again, judging from the limited number of individual IP addresses used for the searches, we believe that most of the hotel searches are done by the team manager or coach, not the players and/or their parents.
Opportunities:
1) Knowing that people search for and find hotels on this schedule gives hotels an opportunity to market at acceptance and schedule.
2) The application process can perhaps ask if they have booked into a hotel and get a confirmation number.
3) The tournament can maybe offer directed email marketing to teams who have not confirmed a hotel booking and offer these contacts to hotels for a “last minute” offer, etc. NOTE: The tournament should NEVER give out email or mailing addresses of coaches or teams. All advertising opportunities should be handled by the tournament. Great use of Twitter or SMS.
Restaurant/Coupon Searches: People love a good deal. We promote the coupons through a fixed placement button along the left rail of any page on the site, which accounts for 80%+ of our searches for coupons. With the v.3 upgrade, our searches will be even more targeted to establishments that support the tournament through web-based advertising. Again, great use of Twitter.
Traffic is steady for the coupons the month previous and bumps up about a month before the event. We see peek traffic following the acceptance and again at the schedule, much the same traffic patterns as the hotel. The coupons do have some sustainability during the event, however, whereas the hotel searches dropped off on Friday, the coupon searches continued, though not at the rate they did the week prior to the tournament.
The traffic patterns of the tournament were imposed against a similar tournament, but one that sold 22 web-based coupons. A significantly different pattern was formed: 1) 62% of searches looked on multiple deals. 2) traffic at the peaks were 256% higher than the peaks shown for the tournament and 3) peaks were not are sharply defined by “lulls” of non search days, i.e., traffic was highly sustained the 2 weeks prior to the tournament, and rose sharply the week previous. The more deals there were, the more people searched.
We also saw a significant number of repeat visitors’ search almost daily the week prior to the tournament. However, since there were no deals to look at, the traffic did not sustain or grow.
Opportunities:
1) Until now, restaurants were always hard to get advertising dollars from as they felt they would always get “their fair share of the traffic.” This was true as most food decisions were a matter of luck. After the game, the players would get into the car, take a random right or left turn out of the park and see what looked good. Now, restaurants can have players and their families COMMITTED to them BEFORE they get to the tournament.
2) Restaurants can offer a “pre-booking” or even take orders and payment for food BEFORE the team even gets into town. Imagine if the restaurant put up a web page, linked from the expanded listing on the tournament web site, that took a seating reservation, menu order and credit card payment BEFORE the team came into town. There would be no waiting in the huge mob in the lobby, no waiting for food orders and the team could leave when they were done eating, instead of waiting for the check.. then waiting in line to pay.
3) Follow up and customer loyalty. The restaurant could tie in their order to a particular team and have the tournament then send out a follow up coupon deal for an establishment in their local town.. Example: Eat at a Perkins in Evansville and then when you get home to Dayton, there is a coupon offer in your email, good for the local Dayton Perkins, which expires in 2 weeks.
Churches/Worship: HUGE opportunity to sell advertising here… Not a whole lot of searching, but this is a growing market segment, especially the Christian, nondenominational segment.
Family Entertainment: Again, pretty much the same pattern as coupons and restaurants. Many of the same opportunities exist for this sector as well.
Traffic and search patterns are typical of what we see in other tournament events, with the exception of marked “lulls” in the coupon area. But this is easily solved by selling more web-based advertising.
The soccer tournament market is on line and wants to be on line. They like the ability to search for deals, research hotels and other places of interest on the same site as everything else is happening.
It is important to note that while the tournament can give their advertisers, sponsors and supporters GREAT visibility through the web site, they can also make businesses who don’t support the tournament, invisible. When presented with rich travel information that is concise and appears complete, why would a team manager, coach, parent or player search any other travel database for a city they are unfamiliar with?
They wouldn’t and won’t.
The lifeblood of a successful soccer tournament is the army of volunteers who run the concession stand, sell the sponsorship ads, stand duty as field marshals, sell t-shirts, direct the parking and generally make sure your guest teams feel welcome and cared-for. But, how many of these volunteers are the same people, doing the same jobs year after year?
If your soccer tournament is like most, the same folks are doing the same jobs every year. On one hand, that is good because you have consistency. On the other, it is bad because there is no new talent to take over these critical jobs if the veterans were to leave.
I read Chris Brogan’s blog regularly about social media. For the most part, he is considered an expert in social media technologies such as Twitter, blogging, Facebook and the like. But I don’t think he is an expert on human behavior. Yesterday, he posted a rant about people using robots to reply to a new Twitter follow. There was (and still is) some discussion going on about his opinion on using robots, but I think Jeff Crites’s comment (#182) sums up the issue most closely aligned with soccer tournament would-be volunteers.
Most volunteers just want to help out and have some fun. Having been involved in soccer clubs for a number of year, both in the inner circles and on the outside, there are mainly two reasons people do not volunteer, regardless of the excuse they may use.
1. They are afraid that if they open their time to one or two things, the tournament will take advantage of their time and inundate them with responsibilities. So, it is easier to say no and keep the door shut.
2. They do not feel accepted by the “inner circle” of folks who already run the show. This is perhaps the most common reason.
A soccer tournament, like Twitter, is a scary place. There is a lot going on and a lot of folks who are experts at making it happen. They know all the rules — written and unwritten — and they make it all look easy. They are intimidating to new folks. And — like the Twitter community — the veterans have little patience with anyone who is new coming in and shaking things up. (If this does not describe your soccer tournament, consider yourself very, very lucky. Be honest with yourself; this is all part of that human condition we’re cursed with.)
New volunteers do threaten the status quo. They threaten the existing “power circles” the veterans have built. And that is a good thing because they also bring in new blood, new energy, and a different perspective. If there is no change, there is no growth.
Sure, the veterans will rant about these “new guys coming in and wanting to change everything,” but experienced, seasoned leaders will do it in private and as a release of their own fears of becoming irrelevant and obsolete, not as a rant against new blood who may not quite understand the rules but have good intentions. There may be a few new folks who step up to volunteer for the wrong reasons, but for the most part, they will be found out quickly and either corrected or asked to leave.
Our advice: Running a soccer tournament is more about leading people than it is about finding teams and scheduling games. Stop and think about how you felt the very first day you volunteered. Think about how scary it was being among all those people who were so sure of how to do things. Did you feel comfortable? How long did it take you to become the expert you are now? Did anyone take you aside and show you the ropes?
As a tournament director, identify those areas in your organization that have built walls to new volunteers. Actively seek to tear them down. And, if you have built a wall around yourself, start tearing that down. Pair new volunteers with those expert veterans who are open to change. Establish a new volunteer system that encourages change.
And try the new ideas suggested by new volunteers, but make them responsible for executing their own ideas. If they work, you’re ahead of a lot of soccer tournaments who are doing the same-ol’, same-ol’ every year. And, if they don’t, then they don’t. Don’t make a big fuss, don’t point fingers, but do encourage change, personal responsibility and innovation. If other volunteers see that you rant on unsuccessful ideas, they will be less apt to propose them and your tournament will not grow.
And never, ever use the phrase “We tried that once and it didn’t work.” If a new volunteer is willing to put in time and effort on an idea you tried a few years ago, perhaps times have changed and it will work this time.
Whatever you do, never publicly rant against new people who are enthusiastic and bright-eyed, even if they get stuff wrong and tick you off with their energy and excitement. It will make your soccer tournament look stodgy and you will scare off entire generations of potential volunteers. And your tournament will stagnate as your current experts get older and more resistant to change.
Make this year the year you resolve to try new things and break the status quo. In a down economy, the worst product to be selling is a commodity that anyone can get anywhere. Resolve to be different, to be special. Resolve that new people with new ideas will help you get there.
Meet us in St. Louis for the NSCAA. Jan 14-17, 2009
We’re in booth 1735 and we won’t even try to sell you anything, so you can stay and chat as long as you want. Really. And, if you want to make a podcast promoting your soccer tournament, Back of the Net will help you with that. You don’t even need to be a TourneyCentral tournament.
David Pappas with the Troy Strawberry Soccer Invitational is interviewed by Larry Miller with Back of the Net.
Click here to listen to the podcast or access through iTunes.
Details for the Strawberry Soccer Invitational are
WHEN: May 16 – May 19, 2009
WHERE: Troy, Ohio
APPLICATION DEADLINE: Monday, Apr 20, 2009
Make no mistake about it; the current recession will hurt some soccer tournaments. Attendance will be down as teams will travel to fewer and fewer tournaments. And some tournaments, especially the ones that attract teams from more affluent areas where wealth is based on stocks and high home value may feel especially high pressure to limit soccer tournament travel.
The only bright light in this whole financial mess is the low cost of gasoline. Or, is it?
While teams may be cutting the number of tournaments in their schedule, it really only matters if they cut yours. If you have worked to create a must-attend tournament event, most likely you will survive the cut.
Here are some must-attend qualities:
1. You have consistently worked to make the teams feel at home while they are guests at your event.
Have you worked to make sure their questions were answered quickly via email? If they have had hotel problems, did you help to resolve them? When there were disputes about scoring, rules, etc, did you work with each party to resolve for a win-win-win? Are your volunteers cheerful and helpful? At the end of the tournament, did the most loosingest team remark in some fashion, “We lost every game, but had a blast! We’ll be back next year!”
2. Your organization is solid.
You have control of your data and everyone knows what is going on, from the host coach at a league game to the advertising coordinator to the person in charge of registering the teams. Your web site is up-to-date at all times, even to the minute during the tournament weekend. Your front page has news, maybe even hourly during the competition.
3. You have solid sponsors
This may seem like a little thing, but adidas doesn’t just sponsor anyone. And, once you get their sponsorship, you don’t get to keep it forever without working hard at it, especially in this economy. Parents and coaches are fairly savvy about what it takes to convince a corporation to spend sponsorship dollars at a youth soccer event that only takes place for 2-3 days in a limited geographic area. A display of some well-heeled sponsors get you respect.
4. Games are played on time and are well-controlled
Don’t underestimate the power of keeping a tight control of the games on the field. Many teams have been to a lot of tournaments where nobody seems to be in charge, games are played when referees stroll onto the field and all sorts of loosey-goosey standards. Don’t be one of those events! Expect everyone to show up on time, schedule enough referees to over-cover the games and make sure the volunteer field marshals know the times, locations and duties. And, if you can’t find volunteers, pay your field marshals. They are that important, for safe play and for your brand protection.
5. Advertise and market, market, market
A lot of soccer tournaments are going to be scared of this economy and pull back their advertising. DON’T LET YOUR TOURNAMENT BE ONE OF THEM! NOW is the time to go out and become visible. Now is the time to grab market share. Now is the time to be bold. Make sure your TICO Score is up-to-date, your tournament is listed correctly at your state association and your other media like podcasts and bulletin board advertising is intact. And, get some postcards/business cards for all your coaches to hand out (ask for Don Denny.)
6. Web site
I saved this for last, but it really is the most important of all. Make sure your web site is up-to-date, and uses the latest technology to bring your guest teams real-time information including scores and standings. We recommend any and all tournaments on this list. Your web site is your front door so it should be easy to find out information. (Who, What, Where, When, How Much does this cost) The application form should be readily accessible and work without any fancy log-ins, pre registration, etc. All TourneyCentral soccer tournaments have these capabilities built in from the ground up.
Our advice: Firstly, if you don’t already have a TourneyCentral web site, get one. Secondly, if you do, make sure it is turned on and ready for 2009. Thirdly, be visible everywhere. If you can, go to the NSCAA in St. Louis. Make sure your TICO Score is current. Advertise and get cards to hand out. But mostly, believe in your event and make sure your club/host coaches, teams, parents and players are your greatest champions and they know and love your tournament as much as you do.
2009 could be make or break for a lot of events. Make sure yours is on the “make” list.
Meet us in St. Louis for the NSCAA.
We’re in booth 1735 and we won’t even try to sell you anything, so you can stay and chat as long as you want. Really. And, if you want to make a podcast promoting your soccer tournament, Back of the Net will help you with that. You don’t even need to be a TourneyCentral tournament.
Hey guys, we just made it into Alltop.com! This is a huge deal.
This means that all your soccer tournament news will reach a wider audience than ever before as will the blog entries we write regularly. As TourneyCentral.com continues to reshape the soccer tournament market as the premium event management software, your tournament will also get a lift because you are part of the TourneyCentral family.
So, take being including in the Alltop.com blog magazine rack as a compliment and confirmation that we each kick as… umm, grass 🙂
What is Alltop? The easiest way to describe it is to let you watch the video below. Enjoy.
Are you up or down in application for your soccer tournament? How do you know? Are you comparing from last year? Why?
Here is an interesting and perhaps more reasonable way of looking at your numbers. Look up the birth statistics for the areas that you draw from. If you have a TourneyCentral Web site, log into your admin area and click on the Tournament PulsePoint™ tab to see where your teams are coming from.
Birth rates in Ohio
Graph the birth rates by age. That is your potential market. If you see one year dramatically low, why spend more money trying to attract that age group? You may already have a large percentage of the available pool.
Just another way of looking at your marketing dollars.
Every so often, a tournament looking to join the TourneyCentral family calls up and says something along the lines of:
We’re a very different tournament and we wany you to design a totally different web site for us. We want to look and act different than everyone else in your calendar.
When pressed, they admit that:
So, I ask, what sort of “different” did you need? Well, we just want a different LOOK, we want menu choices to be different, we want to do our own thing.
But the irony of the matter is your guest teams don’t want you to do your own thing. They want to know how to read about your soccer tournament, they want to know how to apply easily, they want to know where the schedule is posted, they want to know how to find the scores. In short, they want to know, not guess.
Recently, I ran across this blog post that explains the whole point rather nicely. In short, a hotel decided that they wanted to be different and were going to design their hotel room card keys with the branding DOWN and the swipe strip UP. Anyone who has ever stayed in a hotel knows that the strip goes down, you look for the little arrow and insert the card with the arrow pointing toward the door. Because this has been standardized, if it doesn’t work that way, you would think it is broken, just like the author did. Valuable time and hotel resources were wasted on a customer who didn’t “understand” the hotel difference. I suspect that there was more than one confused customer on every night the hotel entertained guests.
Our Advice: Different is good, but focus different on where it makes the most sense for a soccer tournament; on your competition, your game format, the helpfulness of your staff, a high level of guest service, great pairings, etc. Different with your web site only adds to confusion and increases your tournament costs and, in some instances, drives a team away. If you hide the front door, how do you expect a team to enter?
A system like TourneyCentral has been “battle-tested” and gives teams a level of comfort that they are entering a well-managed soccer tournament. When they see that top graphic, top menu, side bar and look and feel of a “TourneyCentral” site, they know immediately they are in good hands. (a word of caution, we have developed such a solid brand over the past ten years that many events are copying our look and feel… look for the Powered By TourneyCentral.com seal at the bottom)
We continue to change and add new features to make your event stand out, but we do it in subtle ways to keep that high level of comfort and trust your guest teams have with your event.
Be different, but not weird. Different is good; weird just costs your soccer tournament time, money and teams.
My daughter had a high school tournament to play this weekend on she asked for pasta for Friday night dinner. I remembered the Pizza Hut commercials where they showed these big trays of “3 pounds of pasta.” So, I ordered the Tuscan chicken alfredo, thinking that it would be somewhat delicious. Everyone on the commercial seemed happy enough.
We got the box of pasta, flipped open the lid and were let down almost immediately. The pasta was not a deep dish of cheesy goodness, smothered in rich, creamy alfredo sauce like they showed on TV. Instead, it was a single layer of helpless, lifeless, over-cooked pasta curls with some quasi-grilled chicken barely there on top. It tasted like pizza and had the texture of oatmeal. Rufus enjoyed most of it the day after.
Our advice: Don’t oversell your tournament! Make sure what you deliver at least looks like the product you are advertising. You may be able to get one or two teams to buy a really good sales job, but they won’t be back. And, chance are, they will tell friends.